My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. as per usual ,engineers working across the road and our broadband goes down. If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. Please enter at least 3 characters to search. There's more to Openreach than meets the eye. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Damage to equipment within your premises caused by lightning or power surges. If you need help email your.problems@observer.co.uk. on What tips or advice would you give to others applying to BT? After a . Mar 2018 - Present5 years 1 month. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Necessary cookies are absolutely essential for the website to function properly. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. If the work is not complex, theyll carry out all the external work required. Openreach hiring Openreach Engineer - Trainee in London, England Normal for Openreach is 5 days a week 7.12hours a day. Jobs at Bt Openreach - Civil Poling Engineer Moving home . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Myself and my team cover the whole of the UK. . Lost or stolen. BT Openreach Engineer - if you can't book a visit try an independent Overtime is usually available so the minimum . This cookie is set by GDPR Cookie Consent plugin. They will try and get you . During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . If you already have an ONT, its very quick to get connected. Well send you a text with your engineers name and mobile number. Contact Us | Openreach I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Openreach trainee engineer interview - Page 30 - BT Community Theyll aim to do this within 5 working days of you placing your order. Read about our approach to external linking. Answered 26 October 2019 You will work long hours and not get paid for them . It says: Were very sorry about the problem with NJs broadband service. CDM Expert - Asset & Inventory Management - BT - LinkedIn Please only call if you have a letter from the government saying you are high-risk. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Openreach Trainee Engineer Reviews | Glassdoor Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. Amount of compensation. Well remotely activate a port on the ONT. So, here's where it all started working as a Phone Engineer. The union was . If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Need to change your appointment? on BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. Do openreach/ BT engineers work 24/7 - thinkbroadband Some advice for working as a Civil Engineer with Openreach Caught between BT and Openreach over our cut telephone line They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Your salary When you report a fault, we try and assess whether therell be a charge or not. All depends when your manager wants you I guess. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. A specific time cannot be given and access must be available for the entire slot. BT strike: Thousands of workers to take action for two days on Response was given fairly soon after initial slection. The strikes will take place on 29 July and 1 August. Sustainability, Northern Monday 9th June 2014. They come across many different situations that require considerable skill and the ability to think and act quickly. 30-03-2021 Contact BT | Call us or chat online | BT Help More strikes are planned in the coming weeks in the rail dispute. Micky37 Openreach, which controls most of the UK's. Working from home no service passing the buck. BT SFI2 Engineer Visits - activereach Ltd. I interviewed at Openreach (London, England) in Sep 2020. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. Garry If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Its a good idea to make sure youve got the relevant property insurance to cover such instances. I know this because I have 26 years of experience tracing all kinds of faults. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. My dad said we needed the one downstairs which he had already disconnected. these comments are my own and in no way represent any company that i may or may not be linked too. If you aren't available, someone over 18 will need to be around.