Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. These experiences have really opened my eyes to working with people from backgrounds different than myself. Dental benefits. It's professional to take a few minutes after an encounter like that and let those emotions come and go. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. In a community-type setting, my main goal is to build relationships with my patients to keep them coming back to me for their care. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. In the future, I will like to be a PA and help more people.". Have a question or concern? 3. Image source: Times Herald. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. What does it mean after your phone interview. If you want to ace your upcoming interview, practice with our topical-based interview question sets. I also receive emails from different pharmacy pages with interesting articles.". ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. My weakness is taking on too much and not delegating. Why Do You Think You Are A Good Fit For This Company? Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. I think the right answer is, 'of course, but not for long!' Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. Is this something junior staff can be involved in? "I have experience in ordering medical supplies and maintaining inventory. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. Would it ensure efficient workflows or more timely responses to other departments? How to nail an interview with a chatbot - Fast Company During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. It has kaiser questions . However, it can inhibit my ability to grow. Deadline: October 5, 2022. When I hit my 20's, it was so important to me to learn about other cultures. The patient, staying because of back surgery, was unable to hit the call button. Definition. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. In owning up to my mistake, I quickly changed my plans for the day and reported to work to cover the shift. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Finally, end your response by talking about the positive outcome. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. Learn more here. I believe that, if asked, my colleagues and supervisor would say the same about me. Some patients need a lot of attention; some want less, and some need boundaries. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. ", "I believe in volunteering in the community where you live. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. To get at your ability to do this, be sure to read through the job description thoroughly prior to your interview. "I have a clean criminal record and am happy to comply with any background check you require of me for this role. By seeing and understanding the history, I can help guide a plan moving forward for the team. "In my current role there is a lot of staff turnover when it comes to our management team. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . I am eager to get a great start on my career. I've had a lot of success by focusing on building a reputation for consistency and follow-up. I have a kind and outgoing personality. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. "I have worked with diverse groups of people most of my career, including my time in college. 1 / 41. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. ", "I would describe myself as a hard worker. One of the toughest parts of communication can be delivering bad news to people with whom you work. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. The interviewer is looking for more information on your personality and how you will mesh with the existing team and what new traits you may be able to bring to the team. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. I really like this answer! Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. "I have often been complimented on my relationship-building skills. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Nice work! We wanted to create a resolution with this person. With most large organizations operating compensation under a pay scale, talk about your willingness to start at the bottom of the pay scale and work your way up if you truly can agree to that. We are all human with our weaknesses, so don't be afraid to share yours! Do you consider yourself a compassionate person? Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. I had to submit my previous procedural logs and take a test. The reason was a computer glitz that held the release of his chemotherapy. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. My approach is to tune out the negativity and try to figure out why the personality is difficult. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. 2,417 Kaiser Permanente Interview Questions & Answers (2023) You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. We told her we were going to order it and it was supposed to be there that day. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. Kaiser Permanente Interview Questions in Atlanta | Glassdoor With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". I cannot take on every step of a project all of the time. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Maybe you can see opportunity when others can only focus on the issue. For 180 days, my employees were rewarded for coming to work 10 minutes early. I like to get to know people and ask them questions about themselves. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. These go above and beyond what it means to provide compassionate care. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. Most interviewers will interpret a cliche response like that as dodging the question. You've done well by answering diplomatically. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Also, avoid telling the interviewer that you get along with everyone all the time. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. When have you had to adapt to change in the workplace? I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Bring up anything that is interesting and highlights your ability to be a responsible, reliable, and bright individual on the Kaiser Permanente team. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. "Whether I am doing an independent project or working in a team environment, I always give my best. The size of Kaiser Permanente and the number of employees here make the fact that diversity is of utmost importance, and I know that I would thrive in this environment. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. Kaiser Hiring Process: Job Application, Interviews, and Employment Also, for every month with zero sick days, a bonus was added. But when I'm home, I don't think about work. To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. This is a great start! This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. Did you consider that the patient's physical pain or feeling ill would make his temper short? "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. I make sure the on hands are right for the computer to order what's on auto order. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. I take the time to listen and reflect back to ensure that I am providing the best care possible. If possible, pick a weakness that is not a core skill for the position you are interviewing for. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. 91% said yes. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! ", "From a young age, I was raised around a farm and animals are a huge part of my life. If they want help, Ill help any way I can. Perhaps you have a keen eye for detail. I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Read our Terms of Use for more information. We also raise chickens and goats and have a couple of horses as well. Last, I adapt to the individual. Kaiser Permanente takes great pride in having a very positive and nurturing environment. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Every person I care for has a story. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. My ideal environment is organized, collaborative, positive, energetic, and encouraging. In addition to this podcast, I also subscribe to a couple of industry blogs. I understand that it's part of the job. They want to know that your passions align well with what Kaiser Permanente is offering. You are showing the interviewer that you are highly capable in either situation. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. Click the card to flip . As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. 57 questions about Interviews at Kaiser Permanente. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. You can begin with your recent education, family life, volunteer work, or talk about your travels. ", "I am happy with what I do as a pharmacy tech. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. This question is a little tricky because it's unclear. List several ways that you receive your industry knowledge and stay on top of trends. I love working with like-minded people who set challenging goals for themselves. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. One for the clinic, one for me, and one for the patient. Nice! If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. The patient was angry and threatened to leave AMA. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. These relationships are created from the ground up. Your response makes it clear that you volunteer in your community in various ways. I listen, mirror, validate, and empathize. I carry around a notebook and write down important facts if I think there is a chance I will forget them. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Make them think we care about them as if they were our family members so that they will come back.". Great answer! We did that twice a week, and it completely solved our scheduling problem. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. Your problem-solving approach is fantastic! Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. I greatly value the information shared between fellow professionals in our field. This approach has greatly reduced in-house issues related to communication. I will receive an email with the related information any time there is a major headline about the healthcare industry.